Privacy Policy

BASIC DATA PROTECTION INFORMATION 

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L., undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy TENERIFE HEALTH INTERNATIONAL SERVICES, S.L., in accordance with the requirements of the GDPR informs users of: 

1. WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA? 

The controller of your data is TENERIFE HEALTH INTERNATIONAL SERVICES, S.L.:  

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. informs the user that the data provided by browsing our website, the contact form or sending emails, will be treated by TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. and that such processing is included in the Registry of Treatment Activities managed by TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. under the GDPR. 

2. WHAT IS YOUR PERSONAL DATA USED FOR? 

In thismedical.com when you agree to our privacy policy, you authorise us to use and process the personal data provided to: 

• Send you the information and provide you with the service you request through the various forms available on our website.  
• Provide you with information about the offers, products and services requested.  
• Occasionally, TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. may use your personal data to send you notifications by email. Such notices will be made to report changes to our services or products or in our legal conditions policies.  
• Process your online purchase through our platform.  
• Send you commercial communications about offers, activities and promotions of TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. and the sector that may interest you by conventional or electronic means when you have checked the box that you want to receive information. 

Google, including all of its tools, complies with the EU-US Privacy Shield Framework, as established by the U.S. Department of Commerce regarding the collection, use and retention of personal information European Union country members.

thismedical.com will always endeavour to establish appropriate mechanisms to obtain the Consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing us of the existence of cookies and that if you continue browsing our website you consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the retention of the IP address in the records of thismedical.com, together with the date of acceptance, for the period of one year, in order to demonstrate the consent given. You can find more information in our “Cookies Policy”.

3. WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?  

The legitimacy for the processing of your data by TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. is based on: 

• In the execution of a pre-contract/contract to send you the information and provide the requested service, for the management of your purchase/request for an appointment online, it is not possible to carry it out otherwise. 
• In the consent of the user for the sending of commercial communications of the offers, activities and promotions of TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. and the sector that they could be of interest to you. The user can revoke the consent given at any time.  

4. HOW LONG DO WE KEEP YOUR DATA? 

The data to send you the information or provide you with the service you request through the various forms available on our website, to manage your purchase or request for an appointment online through our platform, will be kept for as long as the contractual relationship is in force, and once terminated during the statutory limitation period. 

The data processed for the sending of commercial communications about offers, activities and promotions of TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. and the sector that may be of interest, will be kept as long as the user does not revoke the consent given. 

The IP address obtained through cookies will have a retention period of one year, in order to demonstrate the user’s consent.  

As for the retention period of cookies, you can get more information on our website in the section “Cookies policy“ 

5. WHAT TYPE OF DATA DO WE TREAT OF OUR USERS? 

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. covers the following categories of data: 

• Data of users who fill out any of the forms: The personal data that TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. requests include:  
  • Identification data: first and last name, telephone, postal and electronic address  
  • Application data 
• Data of users who want to receive information, commercial and informative communications: 
  • Identification data: First and last name, e-mail address.  
• Data of users who make a purchase or make an appointment:  
  • Identification data: treatment, first name, surname, postal and electronic address, telephone, billing address. 
• Transaction data: Products purchased and means of payment
• Data of registered users on our website. 

Only those over 18 years of age can provide data through our website. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data communicated to TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. and declares that he/she is over 18 years of age, and will be solely responsible for any false or inaccurate statements made.

The personal data processed by TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. may be mandatory or voluntary.

Voluntary information is information that the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to provide them will imply the impossibility of providing the service or attending your request.

If you provide us with data of third parties, you declare to have the consent of the same and you agree to transfer the information that we provide in this clause, exempting TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. from any type of Obligation. However, TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. may carry out verifications to verify that the third party has been informed by adopting the diligent measures established in the data protection regulations.

6. TO WHICH DESTINATARIES WILL YOUR DATA BE COMMUNICATED TO? 

No data will be transferred to third parties except legal obligation or if it is necessary to fulfil your request.  

7. WHAT RIGHTS ASSIST YOU AND HOW CAN YOU EXERCISE THEM? 

The user can exercise the following rights before TENERIFE HEALTH INTERNATIONAL SERVICES, S.L.: 

• Access your personal data 
• Edit them when inaccuracies or incomplete 
• Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected 
• Oppose your treatment  

• Ask for the limitation of the processing of your data when any of the conditions provided for in the regulations are met 
• Request the portability of your data in the cases provided for in the regulations  
• Prevent automated decisions 
• Revoke consents granted 

The user to exercise his rights, must send a letter showing that he wishes to exercise this right and accompanied by a document proving his identity and postal or electronic address for notification. This request can be made either by post to: TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. Calle Pi y Margall, 31, 38004 – Santa Cruz De Tenerife, or at the following e-mail address: info@thismedical.com.

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. must answer the request for the exercise of rights within one month of receipt of the request. That period may be extended by another two months if necessary, taking into account the complexity and number of applications. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.

Likewise, interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. has violated the rights that the data protection regulations recognize them in www.aepd.es.

8. IS MY DATA SECURE? 

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. has a contract in force with the company Hosting Dinahosting S.L. for the hosting of its website. It is a European company and has the latest systems in security measures.

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data in view of the reserved nature of the same.

TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. undertakes that such data remain secret, treating them with the maximum reservation, and declares to have in place in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of this data (GDPR).

All data provided through our platform is done through a secure protocol. Our website has an SSL certificate that allows, when a user visits our website and exchanges information with us, for an established encrypted connection. 

9. DO I NEED AN ACCOUNT AND/OR PASSWORD? 

The user can register on our website, for this, it is essential to create an account. It is the user’s responsibility to maintain the confidentiality of the account information, including the password, as well as each and every one of the activities that occur therein.

The user has the obligation to inform TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. immediately in case an illegitimate use of his account or password is made, or if any security-related problems occur, by sending an email to info@thismedical.com  

10. LINKS TO OTHER WEBSITES 

If you choose to leave our website through links to other websites not belonging to our entity, TENERIFE HEALTH INTERNATIONAL SERVICES, S.L. will not be responsible for the privacy policies of such websites or the cookies that they may store on the user’s computer. 

Version: 1.0 

Date: 28/01/20